FAQ's
FAQ'S
Do you have a physical store?
No, we are an internet based business with a large warehouse and offices. If you are in the Greensboro, NC area, you are more than welcome to pick up your merchandise, but we are unable to allow non-employees into our warehouse.
Do you have a catalog?
Since our inventory changes constantly, we do not offer a printed catalog at this time. All of our merchandise can be found on our web site with a picture, price and description. If you are looking for something that you don't see on our web site, please feel free to contact us.
Are multiple yards of fabric cut in one piece?
We make every effort to cut multiple yard orders in one piece. If one continuous piece of fabric is unavailable, we will contact you prior to shipping to make sure it will work for your project.
Do you offer swatches or samples of fabric?
We do not have a swatching program currently in place. If you send a self addressed stamped envelope we would by happy to send a “snip” of the fabric you are interested in. Please be aware that all fabric is subject to prior sale and cannot be reserved while you wait for your sample to arrive.
Can I place a special order?
Unfortunately, we are unable to place special orders.
Do you have items in your warehouse that are not on your web site?
All of our merchandise can be found on our web site with a picture, price and description. If you are looking for something that you don't see on our web site, please feel free to contact us
I don't know what kind of hinge I need. Can you help?
We are happy to help you out if we can. Check out our blog post on how to choose the correct hinge at https://www.flyingbulldogs.com/blog/choosing-the-right-hinge-for-your-project/. If you are replacing hinges you can send us a photo of your existing hinge to creativemerchandise@flyingbulldogs.com.
Please include any numbers and/or letters on the hinge and base plate.
We can also be reached by email or by phone 1.800.971.1728 or (336) 544.0432 Monday through Friday 9:00-5:00 est.
What is the difference between a knob and a pull?
Generally, a knob uses one screw to attach it to the cabinet or drawer face. A pull requires 2 screws.
I don't know what size pull I need. Can you help?
We are happy to help you out if we can. You will need to measure the distance between the center of one screw hole to the center of the other screw hole (not the space between the holes). The CTC (center to center) measurement is listed in all of our product descriptions.
What is a dual mount pull?
Some of the pulls that we carry are referred to as Dual Mount. These pulls will have two sets of mounting holes on the back. For example, some can be used for either 3" or 3 3/4" CTC spacing. The measurements will always be in the product description.
Do you charge sales tax?
The United States Supreme Court ruled 5-4 in South Dakota v. Wayfair that individual states can mandate that businesses without a physical presence in a state with more than 200 transactions or $100,000 in-state sales collect and remit sales taxes on transactions in the state. Each state mandates their own "nexus" policies. We collect and pay sales tax in Colorado, Georgia, Indiana, Illinois, Maryland, Michigan, Minnesota, New Jersey, North Carolina and Washington as required by law. If sales tax is applicable to your order it will be calculated and shown during check-out.
When do you charge my credit card?
Your card will be preauthorized at the time of order to confirm the availability of funds. At the time of shipment, charges will be finalized, and the money will be drafted from your account.